Age Verification

At Vapable.com, we take our legal and social responsibilities very seriously. By law, it is illegal to sell electronic cigarettes, e-liquids, or any product intended to deliver nicotine to anyone under the age of 18. To make sure that we comply with these regulations – and to protect young people – we use a secure digital age-verification system on all age-restricted products.

Why Do We Verify Age?

Since October 2015, UK law has made it illegal to sell vaping products to anyone under 18. In-store, this is handled by the familiar “Challenge 25” approach. Online, however, we cannot see you in person – so digital age verification is the only way we can meet our legal obligations.

Our goal is simple: keep vaping products for adult smokers and ex-smokers only, while ensuring the checkout process is smooth, fast, and respectful of your privacy.

How Does Age Verification Work?

When you place an order containing age-restricted products, you’ll be asked to provide your full name, billing address and date of birth exactly as they appear on official records (such as your driver’s licence, passport, electoral roll, or credit records).

We partner with AgeChecked – a leading, UK-accredited age verification provider – to confirm your details against trusted data sources. This is not a credit check, and it will not affect your credit score.

  • Age verification takes place immediately after your order is placed.

  • If the first automatic check fails, an AgeChecked popup will appear asking you to confirm or correct your details.

  • AgeChecked may then try alternative secure methods, such as taking a selfie or uploading a valid photo ID. This entire process is handled directly by AgeChecked — Vapable never sees, stores, or requests your documents.

  • If AgeChecked is still unable to verify your age, your order will be cancelled and refunded in full.

Once your age has been verified successfully, your Vapable account will be marked as Age Verified, meaning you won’t need to go through the process again for future orders (unless your personal details change).

Your Privacy and Data Security

Your privacy is extremely important to us. Vapable does not process or retain your identity documents. All sensitive information is handled securely by AgeChecked, who only confirm back to us whether you pass the age check.

For more information about how we handle your personal information, please see our Privacy Policy.

Does It Cost Me Anything?

No – age verification is free for customers. It is our legal responsibility as a retailer to ensure compliance with age-restriction laws.

Why This Matters

Vaping products are intended only for adult smokers and ex-smokers. Protecting young people from access to nicotine is a priority for us and for the industry as a whole. By verifying your age, we are safeguarding our community and ensuring that vaping remains available as a safer alternative to smoking for the adults who need it.