Expected Lifespan of Products
Clearomisers and replacement coils are disposable products that are expected to last anywhere between a few days and a few weeks, depending on usage. Batteries have an expected lifespan of 1-6 months depending on usage.
All batteries, cases, chargers etc come with a 28 day warranty. Clearomisers and replacement coils, due to their disposable nature only have a ‘dead on arrival’ warranty.
Liquids cannot be returned for any reason because they are perishables. Most importantly, as liquid is ingested we need to protect all our customers from the possibility of liquids being tampered with.
Because taste is subjective (some people dislike flavours that others love) we suggest that you only order a small amount of any particular flavour initially.
If you believe you have received a faulty product send an email to firstname.lastname@example.org providing as much information as possible: clearomisers and coils within 3 days, and any other items within 28 days.
We will usually request the return of faulty goods and will issue a return or replacement within 7 of receipt (usually faster). If an item proves to be faulty, we will cover the cost of you returning it to us.
Please ensure you get proof of postage as we can’t issue a refund or exchange for goods we haven’t received back. Please note that we can’t refund or replace any misused or mistreated items, or items that show an undue level of wear and tear.
If you have ordered something and decide you don’t want it (excluding liquid), you have 14 days to let us know, then a further 14 days to return it at your expense. We will issue a refund within 7 days of our receipt of the goods, less postage costs incurred by us. Please contact us at email@example.com before returning any products. All items must be unopened and the packaging must be in its original condition. Please ensure you get proof of postage as we can’t issue a refund for goods we haven’t received back. Clearly mark any return with your name and initial order number.