We are currently only shipping to Europe, but can’t send any hardware or product containing nicotine outside of the UK. We hope this will change soon.
You can currently choose either Royal Mail or UPS at the checkout for a flat fee of £9.95. We generally recommend UPS, as the tracking is better. Also, UPS manage the parcel from us to you – whereas a parcel sent Royal Mail has to go through their network and then the network of your domestic postal service.
Please be aware that we can’t be held responsible for goods that get held up in your country’s customs or for any additional charges or import duties levied by the authorities in your country. If a package is held by your country’s customs it is your responsibility to arrange its release.
Please check any local laws before ordering. Feel free to get in touch if you would like any help with this.
Delivery to Work/Business Addresses
If you choose to have your order delivered to a place of work or business address, please think about who might be there to sign for it. We can not be held responsible if a colleague, receptionist, security guard or similar signs for the order and doesn’t pass it along to you. We consider the order delivered when anyone at the address you nominate for delivery signs for it and will not accept claims for non-delivery in these circumstances.
International Delivery For Bulk Orders (1 Litre+ Bottle Sizes)
When your order weighs more than 2kg (approx2 Litres) it can’t be shipped using the methods above. The price for shipping varies significantly, based upon the size and weight of the package and its’ destination. Please contact us for a shipping quote if you would like a bulk size order delivered outside the UK. Thanks.